Talk to us
You've been carrying the finding part alone. Hand it to us.
Tell us how to reach you and roughly what's going on — who you're worried about, which province, how treatment would be paid for. A navigator confirms the strongest fit — the public route, a family program, a residential bed — and makes one warm introduction. You never pay us, nothing goes to a provider without your consent, and your loved one is only contacted the way you choose.
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What we do
Read your note, confirm current availability, and introduce you — with your express consent — to at most three licensed providers matched to your family's situation. That introduction is our service.
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How we're paid
Providers pay us flat marketing fees for introductions — never a share of what anyone spends, never per-admission. That funding is how the service stays free for you.
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Free right now, no callback needed
Ontario's ConnexOntario line is free, confidential, and open 24/7 at 1-866-531-2600 — and they talk to worried family members before the person is ready. Every province has an equivalent, and the private reflection asks nothing of you.
This form isn't monitored in real time. If you fear for someone's life tonight, call 911 now. If you — or they — are thinking about self-harm, call or text 988, any hour.
Have extended health or an EAP? Check what it might cover first →
Not for emergencies. This form isn't monitored in real time. If you're in crisis, call or text 988 or call 911 now.
What happens after you send this
A navigator — a person, not software — reads this within one business day and comes back with up to three options for the person you love — with the funding reality of each, each one labelled by how it's paid for. The introduction happens once, to the team you pick, and only after you say so. When the free public system is the better answer, that is the answer you get. Nothing is ever billed to you.
Where you stay in control
Every introduction waits for your yes. A single reply of STOP closes the file for good. Your details reach only the licensed providers you approved — never data brokers or advertisers — and are deleted when no longer needed. Should nothing genuinely suit you, we'll tell you plainly and point to the public route. And in an emergency we step aside: 988, any hour.
Rather just talk to someone?
Our navigator phone line is being set up. In the meantime, ask for a callback and a real person reaches you — usually within one business day.
In crisis right now? Call or text 988, any hour — that line is free, always open, and not us.