Privacy & consent
Readable without an account. Connected only with your consent.
You can read everything on this site — and take the private reflection — without an account, an email address, or any tracking that identifies you. Your loved one is never contacted or told you were here. This note explains, in plain language, what happens with your information the moment you choose to share it.
The reflection stores nothing
The private reflection runs entirely in your browser. Your answers are never stored on our servers and never transmitted anywhere — nothing about it leaves the page you're on.
When you ask us to connect you
If you submit the callback form or the 2-minute match, we collect what you give us — your name, one way to reach you, and the details of your request — to respond and, with your express consent, to introduce you to up to 3 licensed treatment providers matched to your request, so they can contact you about treatment options for your loved one. Those providers pay us flat marketing fees for introductions — never per-admission — which is how the service stays free for you. Your details go only to the providers matched to your request; your loved one's details go nowhere without you. We never sell your information to data brokers or advertisers, and it is deleted once it is no longer needed.
Marketing is separate and optional
Family-recovery resources and occasional updates are a separate, unchecked opt-in. Leaving it unchecked changes nothing about your request, and every email includes a one-click unsubscribe.
Analytics & consent
Analytics are cookieless and off by default; anything measurable only activates after you grant Analytics consent, and we honour Global Privacy Control and Do-Not-Track signals as a refusal. You can reopen the consent panel any time from the "Manage cookie preferences" link in the footer.
Your rights
You can withdraw consent and ask us to delete your details at any time by emailing hello@helpmylovedone.ca. Handled under Canada's PIPEDA and applicable provincial privacy law.
We are not an emergency service. If you fear for someone's life tonight, call 911. In crisis — you or them — call or text 988, any hour.